After many years of inside-out strategies, most enterprises are now challenged to change focus to the Customer. Part of the challenge is to understand the customer perspective: what customers want and need from companies and their products. Interactions with customers take place in many venues, most of which are not controlled by the enterprise. The [...]

While the reasons vary from enterprise to enterprise, most in IT must deal with new challenges now, and in the coming years.  These challenges include data compliance, the rise of cloud computing, and the emerging use of Big Data, just to name a few.  As existing challenges remain, and new challenges emerge, it’s time we [...]

For many decision-making scenarios, analytics are moving away from the traditional slower-moving BI of previous years. New kinds of analytics are emerging to handle accelerated challenges facing many enterprises where decisions must be made faster, and where a greater variety of data impacts the enterprise including complex data formats. In response to this emerging world [...]

Enterprises want to learn more about their existing and prospective customers. Many enterprises also understand that value can be derived from all kinds of customer-related data. But enterprises continuously face the challenge of how to turn data into high quality, usable customer insight that also points the way for actions and decisions that will make [...]

The imperative for enterprise-wide data strategies has never been stronger than these days of ever-proliferating sources of data (machine-generated, social media, terabytes of internally stored data) and new computing platforms (different cloud configurations, cloud to/from on-premises). Adding fuel to the fire is the increasing interest in all kinds of analytics to help drive competitive edge [...]